Shipping Protection

📦 What Happens If a Package Is Lost or Damaged?

Package issues can occasionally occur during transit, such as loss, damage, or delivery errors. While carriers work to reduce these incidents, they may still happen.

✅ If You Add Shipping Protection

If Shipping Protection is added to your order, we’ll assist with the process if your package is lost or damaged during transit.

• We’ll submit a claim with the carrier on your behalf

• A replacement item will be processed and shipped promptly (within 24 hours, Monday–Friday)

• Our team will manage communication with the carrier throughout the claim process

• The carrier may still contact you if additional information is required

This option helps minimize wait times while the carrier completes its standard investigation.

⚠️ If Shipping Protection Is Not Added

If Shipping Protection is not selected, we’ll still assist by opening a carrier claim and reviewing the situation.

• An internal review may take up to 3 business days (Monday–Friday)

• Replacement or resolution will depend on the carrier’s investigation outcome

For added peace of mind, we recommend selecting Shipping Protection or using a secure delivery location.

🔒 Important Note

Shipping Protection is an optional service designed to help cover issues that occur during transit. Carrier investigations and outcomes may vary depending on the situation.